T & C’s

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Knicknacs Terms and ConditionsReturns, Refunds and Exchanges Policy

 

Terms and Conditions for Knicknacs

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

  1. Please email contact@knicknacs.com.au to request a refund and we will assign you a tracking #.
  2. Mail your returned item to:
    Knicknacs
    Returns Department Tracking #
    32 Graham Street
    Edmonton, Queensland, Australia 4869
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

 

Return Exceptions

Some items can not be returned. These include personalized items or items offered “on Sale”

Merchandise that has been altered in any way will not be accepted for return or exchange.

Refund Postage

We do not refund the original shipping and handling that you paid on the order. PayPal offers free returns on some orders. PayPal Account required and Conditions Apply

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover) Via the PayPal Gateway
Direct Debit
Check/Money Order

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Cheque/Money Order

Knicknacs
Order  #
32 Graham Street
Edmonton, Queensland, Australia,  4869

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm. Unless otherwise advised on the Website.

Carriers

We use the following carriers to deliver our orders:

Australia Post
Australian Express

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

You, the Buyer, are responsible for any custom or import duties charged by your country of residence.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information (held by  Paypal and not by Knicknacs)

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

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